Refund policy

All sales are final.

Every piece at Divine West Gallery is an original work or a handmade object, often one of a kind. For that reason we do not offer returns or exchanges once a sale is complete.

That said, we stand behind everything that leaves our gallery. If your piece arrives damaged, or something is not right with your order, contact us within 7 days of delivery at info@divinewestgallery.com or (505) 250-6450. We will work with you directly to resolve it, and in most cases we will offer store credit toward another piece from the collection.

Damaged in transit. If a piece arrives damaged, contact us within 7 days of delivery with photographs of both the piece and the packaging. We will arrange repair, replacement, or store credit at the gallery's discretion.

Return shipping. In the rare case we accept a piece back, return shipping is paid by the buyer, unless the piece arrived damaged or we shipped the wrong item.

Commissioned and custom work is final sale and cannot be returned.

Questions about a piece before you buy are always welcome. Call us at (505) 250-6450 or email info@divinewestgallery.com and we will send additional photographs, condition details, or arrange a video walkthrough.